Frequently Asked Questions

Are you still open due to COVID-19?

Our website is still open for orders and we are taking telephone orders for delivery, however please note that our showrooms are currently closed to visitors.

We are offering a FREE contactless delivery service*, observing strict social distancing measures in-line with current government guidelines.

*Operating within Leicestershire, Northamptonshire, Oxfordshire, Berkshire, Surrey and West Sussex.

Do you offer a delivery service?
Yes, although this is at additional cost and subject to your location. We suggest contacting us before ordering if you are more than 30 miles from a Farol depot (a list of which can be found HERE), as it is our company policy that all John Deere and STIHL machinery is handed over in person by one of our trained professionals.
What are your accepted methods of payment?

We can accept online payment via a secure PayPal payment, either using an existing PayPal account or any UK issued credit or debit card.

We also accept UK issued credit or debit cards at any of our 6 depots including MasterCard, Maestro, Visa Credit and Visa Debit as well as BACS transfers. We also accept American Express cards at our Milton Common head office.

Can I collect my order from you?
Our 6 showrooms are open 8am-5.30pm Mon-Fri and 8.30am-12.30pm on Saturdays so machinery can be purchased or collected 6 days a week. If you collect your machine from us at a depot we can run you through the safe setup and installation of your machine so it’s ready to use as soon as you get it home.
Do you have a guide to help me choose the right lawnmower?

Yes we do. Simply click the following link to be taken to our online guide which will help you through the available options for your new lawnmower. Alternatively you can call us on the number to the right and speak to one of our helpful lawnmower sales specialists.

Click here: Farol Lawnmower Buyer’s Guide

Are your machines supplied ready to use?
Yes. It is our policy that every machine we sell is assembled and given a full PDI (Pre Delivery Inspection) before being handed over to the customer with a comprehensive instructional demonstration, so you are able to start using your machine straight away.
Can you service my machinery for me?

Yes. Our trained technicians can service everything from lawnmowers to chainsaws, we even provide a collection & delivery service. Click HERE to see our winter servicing options.

What is your returns policy?

Please click HERE to view our Returns Policy.

Call us on

0808 164 7700

or contact your nearest Farol Depot.

Our Depots