Frequently Asked Questions
Are you still open due to COVID-19?
Our website is still open for orders and we are taking telephone orders for delivery, however please note that our showrooms are currently closed to visitors.
We are offering a FREE contactless delivery service*, observing strict social distancing measures in-line with current government guidelines.
*Operating within Leicestershire, Northamptonshire, Oxfordshire, Berkshire, Surrey and West Sussex.
Do you offer a delivery service?
What are your accepted methods of payment?
We can accept online payment via a secure PayPal payment, either using an existing PayPal account or any UK issued credit or debit card.
We also accept UK issued credit or debit cards at any of our 6 depots including MasterCard, Maestro, Visa Credit and Visa Debit as well as BACS transfers. We also accept American Express cards at our Milton Common head office.
Can I collect my order from you?
Do you have a guide to help me choose the right lawnmower?
Yes we do. Simply click the following link to be taken to our online guide which will help you through the available options for your new lawnmower. Alternatively you can call us on the number to the right and speak to one of our helpful lawnmower sales specialists.
Click here: Farol Lawnmower Buyer’s Guide
Are your machines supplied ready to use?
Can you service my machinery for me?
Yes. Our trained technicians can service everything from lawnmowers to chainsaws, we even provide a collection & delivery service. Click HERE to see our winter servicing options.
What is your returns policy?
Please click HERE to view our Returns Policy.
Call us on
0808 164 7700
or contact your nearest Farol Depot.