Frequently Asked Questions
Are you still open due to COVID-19?
Our website is still open for orders online and our showrooms are open unless local government guidelines force us to close due to the tier system.
Do you offer a delivery service?
Yes! Please enter your postcode during checkout where you will be presented with the available delivery options for your location.
Please note that it is our company policy that all John Deere machinery is handed over in person by one of our trained professionals.
What are your accepted methods of payment?
We can accept online payment using PayPal or credit/debit card using our secure payment service via Stripe which supports Visa, MasterCard and American Express.
We also accept UK issued credit or debit cards at our 6 depots, although we currently only accept American Express cards at our Milton Common head office.
Do you have a guide to help me choose the right lawnmower?
Are your machines supplied ready to use?
Machinery which is ordered online for delivery will be shipped in the manufacturers original packaging and may require some assembly. Items delivered in person or where in-store collection is selected will be supplied built and ready to use unless specified otherwise.
Can you service my machinery for me?
Yes! Our trained technicians can service everything from lawnmowers to chainsaws, we even provide a collection & delivery service. Visit our contacts page HERE to find your nearest Farol depot and then give us a call to book your service.
What is your returns policy?
Please click HERE to view our Returns Policy.
Call us on
0808 164 7700
or contact your nearest Farol Depot.