Frequently Asked Questions
Are you still open due to COVID-19?
Our website is still open for orders and we are taking telephone orders for delivery, however please note that our showrooms are currently closed to visitors.
We are offering a FREE contactless delivery service* for local customers, observing strict social distancing measures in-line with current government guidelines. Please enter your postcode during checkout where you will be presented with the available delivery options for your location.
Do you offer a delivery service?
Yes! Please enter your postcode during checkout where you will be presented with the available delivery options for your location.
Please note that it is our company policy that all John Deere, STIHL and Husqvarna Automower machinery is handed over in person by one of our trained professionals.
What are your accepted methods of payment?
We can accept online payment using PayPal or credit/debit card using our secure payment service via Stripe (Visa, MasterCard or American Express)
We also accept UK issued credit or debit cards at our 6 depots, although we currently only accept American Express cards at our Milton Common head office.
Do you have a guide to help me choose the right lawnmower?
Are your machines supplied ready to use?
All of our John Deere machinery is supplied built and ready to use. Buying from Farol means not buying from a box, but from a team of dedicated factory trained staff who will personally build the machine and test it before handing it over with a full instructional demonstration.
Can you service my machinery for me?
Yes! Our trained technicians can service everything from lawnmowers to chainsaws, we even provide a collection & delivery service. Visit our contacts page HERE to find your nearest Farol depot and then give us a call to book your service.
What is your returns policy?
Please click HERE to view our Returns Policy.
Call us on
0808 164 7700
or contact your nearest Farol Depot.