Frequently Asked Questions

Do you offer a delivery service?

Yes! Please enter your postcode during checkout where you will be presented with the available delivery options for your location.

What are your accepted methods of payment?

We can accept online payment using PayPal or credit/debit card using our secure payment service via Stripe which supports Visa, MasterCard and American Express.

We also accept UK issued credit or debit cards at our 6 depots, although we currently only accept American Express cards at our Milton Common head office.

Do you have a guide to help me choose the right lawnmower?

Yes we do. Simply click HERE to view our online guide which will help you through the available options for your new lawnmower. Alternatively you can find the number for your nearest depot on our contacts page HERE and give us a call to speak to one of our helpful lawnmower sales specialists.

Are your machines supplied ready to use?

Machinery which is ordered online for delivery will be shipped in the manufacturers original packaging and may require some assembly. Items delivered in person or where in-store collection is selected will be supplied built and ready to use unless specified otherwise.

Can you service my machinery for me?

Yes! Our trained technicians can service everything from lawnmowers to chainsaws, we even provide a collection & delivery service. Visit our contacts page HERE to find your nearest Farol depot and then give us a call to book your service.

What is your returns policy?

We only accept returns of products that have been opened if they are faulty or defective.

In the case of faulty or defective products, before returning the products please contact us on 01844 277680 so that we may provide you with a unique returns number.

When returning the Products please provide a full description of the fault and return the defective Products to us in their original packaging together with all warranty documents, manuals and accessories and any free gifts supplied. For your protection we would recommend that you use a Recorded Delivery Service and the Products must be returned to the address specified by us at your own cost and risk.

Important Note: Oil & Petrol

When returning any petrol powered Products all oil and petrol MUST be drained from the engine before you release the Products to a carrier. This is for the safety of the carrier firm.

Refund Policy

When you return a Product to us:

(a)  because you have cancelled the Contract between us within the seven-day cooling-off period (see “Cancellation Rights” above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

(b)  for any other reason (for instance, because you have notified us in accordance with the “Changes to these terms and conditions” paragraph below that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective on delivery), we will examine the returned Product and will notify you if:

1.     we consider that the Product is not defective and provide the reasons why we consider this  to be the case. You will then have 7 days in which to provide a response to this decision. If  we still consider that the Product is not defective you will be required to arrange for the  Products to be collected at your own cost;

2.     we consider that the Product is faulty but that the fault is covered by warranty (see section entitled “Warranty” below);

3.     we consider that the Product was defective on delivery. If we consider that you are entitled  to a refund we will confirm this via e-mail within a reasonable period of time. We will usually  process any refund due to you as soon as possible and, in any case, within 30 days of the  day we confirmed to you via e-mail that you were entitled to a refund for the defective  Product. Products returned by you because of a defect (in circumstances where we have  confirmed you are entitled to a refund) will be refunded in full, including a refund of the  delivery charges (if any) for sending the item to you and the cost incurred by you in returning  the item to us.

Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Call us on

01844 277680

or contact your nearest Farol Depot.

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